Privacy Policy

At Coheven, your privacy is a priority. This Privacy Policy explains how we collect, use, protect, and disclose your personal data when you access and use our platform. By using Coheven, you consent to the practices described in this policy.

1. Information we collect

To provide you with a seamless experience, Coheven collects the following types of personal information:

• Personal Identification Information:This includes your full name, email address, phone number, physical address, and other contact information required to create an account and communicate with you.
• Account Information:Details you provide when registering as a Planner, Host, Vendor, or Client including account preferences, profile details, and booking histories.
• Payment Information:Information related to payments, including credit card details, bank account numbers, billing address, and transaction records, processed securely.
• Usage Data:Data related to your interactions with the Coheven platform, including device details, browser type, IP address, page views, and the duration of your visits.
• Communication Data:Records of your communication with us, including inquiries, support requests, feedback, and other interactions.

2. How we use your information

We collect and use your data for the following purposes:

• To Facilitate Transactions:To process your bookings, payments, and reservations, and to ensure successful fulfillment of your transactions as a Planner, Host, Vendor, or Client.
• To Improve Our Services:To personalize your experience, enhance platform functionality, and provide relevant recommendations and service offerings.
• To Communicate with You:For account notifications, booking confirmations, updates, promotional offers, customer support, and responses to inquiries or concerns.
• To Ensure Security:To verify your identity, prevent fraud, and monitor and secure our platform from unauthorized use or malicious activities.
• Legal Compliance:To comply with legal requirements, resolve disputes, and enforce our terms and agreements.

3. Sharing of Personal Information

We respect your privacy and will not sell or share your personal information with unauthorized third parties. However, we may share your personal data in the following circumstances:

• With Service Providers:To vendors or partners that provide essential services, such as payment processors, hosting providers, and customer support teams, to help operate and manage the platform.
• For Legal Purposes:If required by law, legal processes, or government authorities, or to protect the rights, safety, and security of Coheven, its users, or the general public.
• With Your Consent:If you give us explicit consent to share your information with specific third parties, such as partners, affiliates, or service providers not directly related to Coheven.

4. Retention of Personal Information

Coheven retains your personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy, comply with legal obligations, and resolve disputes. Upon request, we may delete or anonymize your information, unless we are required to retain it by law or for legitimate business purposes.

5. Security of Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and authentication protocols. Despite our efforts, no method of transmission over the internet or storage is completely secure, and we cannot guarantee absolute security.

We also recommend that you choose strong passwords and change them regularly to help protect your account.

6. Your Rights Regarding Your Data

As a user, you have certain rights concerning the personal information we collect

• Access:You have the right to access the personal data we hold about you, including details of your bookings, services, and transaction history.
• Correction:You can request corrections or updates to any inaccurate or incomplete data we hold about you.
• Deletion:You may request the deletion of your personal information. However, some data may be retained if necessary for legitimate business purposes or as required by law.
• Opt-Out of Communications:You can opt-out of promotional communications from Coheven at any time. Simply follow the unsubscribe link provided in emails or contact us directly to manage your preferences.

7. Cookies and Tracking Technologies

Coheven uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and understand user behavior. Cookies help us remember your preferences and personalize your experience. You can manage or disable cookies through your browser settings, but please note that disabling cookies may affect certain features of our platform.

8. Third-Party Links and Services

Our platform may contain links to third-party websites or services that are not operated by Coheven. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party site you visit.

When you make payments through third-party processors or use external links, those third parties may collect information as per their own privacy policies. Coheven is not responsible for how these third parties handle your information.

9. International Data Transfers

Coheven retains your personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy, comply with legal obligations, and resolve disputes. Upon request, we may delete or anonymize your information, unless we are required to retain it by law or for legitimate business purposes.

10. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the effective date indicated at the top. We encourage you to periodically review this policy for the latest information regarding our privacy practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: